Geek Choice Blog » Computer Repair

Windows 7 releasing Service Pack 1 on February 22.

Joseph Ruthaford — Thu, 10 Feb 2011 14:01:26 +0000

It just about that time for Microsoft to start doing what it does best, fixing issues with its operating system that didn’t have time to fix before they launched. Now don’t get me wrong, we also have some cool updates to go along with it but the service pack also provides fixes for your Windows 7 OS that you may need.
The update I am most excited about that comes along with SP1 is the Remote FX. What the Remote FX does is it provides 3D graphical updates. This will allow for full remote experiences including multiple displays. So the RemoteFX is able to do these renderings of the 3D graphics by locally rendering the screen image on the remote PC after being compressed and sent down to the remote host. This will help improve video streaming across remote sessions which right now is a major issue of virtualized computing.
Now that Windows 7 is over a year old it is about time for the SP1 to launch and I am actually very happy to see that they have added something as significant as RemoteFX. This will surely improve the experience of people who remote into desktops from home or work. Thank you Microsoft for adding a nice improvement to Windows 7 in SP1.

Recover From a Hang

Gregg — Wed, 12 Jan 2011 01:30:21 +0000

This scenario is played out everyday across the world: you’re working, surfing the internet or writing an email and your computer locks up, frozen.

This happens when the computer does not respond to the inputs, for instance when you are trying to move the mouse around to restart the system and nothing happens when you click on it. It is different from a crash, when the whole system shuts down. With hangs you have the ability to recover the by ending the task and restarting the program.

One main cause of hangs is called a deadlock, in which one process may send a signal to a second process then stop execution until it receives a response. If the second process is busy the signal will be forced to wait until the process can get to it. However, if the second process was busy sending a signal to the first process then both processes would wait forever for the other to respond to signals and never see the other’s signal.

Sometimes it is just one program that hangs, or it could be the whole screen, regardless there are ways to recover from it.

One of the first things you should try in attempting to recover from a lockup is ending the application which has caused the freeze. You can do this by using a native program called Task Manager. To bring the Task Manager up press CTRL then while holding CTRL,press and hold the ALT key, next reach over to the top right of your computer and press the DEL key. Once you release the keys a window should open giving you a view of running applications.

This tool has saved many a file and application, as well as the whole computer, giving us the ability to recover from what seems like a random occurrence.

Assuming Task Manager will open, check the list of applications for any programs that say “Not Responding” under “Status”. If Internet Explorer or any other applications you had open read “Not Responding”, then you may Right-Click on them and select “End Task” from the menu. This should close the running application, if you are prompted to “End Now” or “Wait for it to respond” choose to “End Now”. By doing this you may lose any work you had open in this application but it will normally allow you to save anything else that was open at the time of the freeze.

If Task Manager is not working for you and you have no other way of closing the frozen computer programs then you may try powering down the computer. The easiest way to do this when the computer is not responding is by holding the power button in for about ten to fifteen seconds. The machine will power down, if it does not your last resort is to physically unplug the computer from the wall. Once powered down you may turn it back on and resume working, hopefully problem free.

If you continue having problems with the laptop or computer you may want to call a computer repair technician. The technicians at Geek Choice know how to get in and get out leaving your computer feeling healthy again!

Recover Your Broken Windows

Gregg — Fri, 31 Dec 2010 18:13:34 +0000

This message cannot be stressed enough: PC’s come with great technology and great risks, the former offers the user access to tons of information and the ability to run a company, manage finances, and reach amazing features. However, the latter puts all that ease and comfort on a tight-wire, balancing over the black abyss which all the saved programs and files will fall into if the user is not careful. This happens time and time again when the belief that “my system will never fail” is shattered and the person has to come to terms with either throwing the computer away or paying hundreds of dollars to fix it.

There is a way out. If your system is about to fall off or has already fell and needs to be repaired, Geek Choice Blog has the key to recovery.

What you will need:

External Hard Drive: these can be found at your nearest computer store, Staples, Best Buy, anywhere they sell computer electronics. This will allow you to copy all of your original files from your old hard drive. You will need this if you want to keep all your existing files, music, documents, and information.

Recovery Tool: can be found in your Windows computer, search for it on the Start Menu. If you cannot find it, then contact your manufacturer to see what can be done. Usually the recovery tool is a CD that came with your computer, if you still have them, take a look at those and see if it is there. This tool will enable you to reinstall Windows. If all else fails, try TotalRecovery, for $50 dollars you can have a fail-safe recovery tool.

The Process:

Launch the back-up tool that is on your computer, TotalRecovery, or any back-up tool you can find. Clone, or copy your hard drive to the external hard drive that is connected via USB. The external hard drive is easy to see on the “My Computer” screen as an external drive. Now you have what you need to reboot and reinstall.

Depending on whether your recovery tool is from Windows or is an external program, find the option that says “installation”. It usually is processed by a Wizard, no not from Harry Potter, but a step-by-step guide so you do not screw things up even more. Follow the Wizard to boot Windows in a safe environment.

After this is done, you will be asked what kind of Windows would you like to be installed. You want a fresh start right? There should be a “Custom” option, click that.

Run the Windows Update that is already on your computer, that way your computer will stay fresh. Next you will need to reinstall your drivers, these can be found with the discs that came with your computer. If you do not have them, use the ones you cloned or copied to the external hard drive. What usually is the case is that a back-up folder is created, so when you are ready to copy the old files to the newly cleaned hard drive, you can just click and drag them over to folders located in C:

When picking the right programs to install, choose the security options first. If you do not have any anti-virus software, go online and download Avast or AVG. Most of the programs will ask you to restart the computer to finish the installation. Do not wait, just do it. After your firewall and internet security is in place, go for the Windows basic programs to install.

After you have created a new Windows, and all the programs you want are installed, make sure you back it up! Use the same tool you used at the beginning to clone your new, fresh hard drive so that IF this problem comes up again, you will have this as a fall back plan.

Good Luck!

Common PC Problems

Gregg — Sun, 05 Dec 2010 03:48:44 +0000

Problems are attached to your PC from the day you buy one, it is as natural as nature, but what can you do about them to minimize the problem and make it does not turn into one you cannot solve? There are a couple actions you can take to ensure peace of mind and comfort of use knowing that the machine you paid $2,ooo dollars will not be breaking down anytime soon.

Most of the time, it is not being skilled enough or able to intellectually solve the problem yourself, it is not knowing where to look. Fixing your computer should not be such a hard task that leaves you feeling powerless and overwhelmed. When calling the “support” number for the computer, which usually fuels the frustration, does not work and you need help fixing it, read this blog.

If you cannot get out of the program you are running because it is frozen, stuck and not moving at all, press these keys down in order: Ctrl-Alt-Delete. This little trick will solve this problem like magic. A task manager window will open up, displaying all of the programs you are running with the status of each next to them. You will see different status’ if one is acting funny, such as “program not responding”. Highlight that program, and on the bottom of the task manager, click the “End Task” button. Wait for the magic to happen, and resume your activity on the computer.

Most people in these “modern” times we all live in, amidst all the emerging technology and fast growing trends, are trying to keep up with the crazy pace. Not everyone knows about fixing what may seem like simple problems to tech-savvy people, are complicated to those who are not.

That is our goal here at Geek Choice: self-knowledge, giving the customer the know-how to fix problems on their own to maybe save a few bucks in these tough economic times.

Back to problem solving. If you notice the speed of your internet not up to par, there is a quick easy solution for this one. Temporary files are things like history, cookies, and downloads which are saved to your computer. Maintenance is a good idea to keep this issue from happening. I have noticed with some people who let this go, and there internet is so slow I could write a book on blogging before they check their email it is that filled with crap.

Solution: Go to the search box located on the Start Menu and type ’.tmp’, it will pull up all the temporary files. Right click the mouse on each one, or select them all by selecting one and then, holding the shift key, going down to the last one. Hit the delete button, you are on your way to faster surfing instantly.

Troubleshooting the PC can lead to even more problems if you go beyond your skill level and end up really screwing things up! Make sure you know the limit of your knowledge, for example if it involves going inside your computer or trying to delete or mess with programs that you do not know the importance of.

Call Geek Choice at 1-800-433-5435 and the nice people on the phone will direct your problem towards the solution!

Recover Deleted Files

Gregg — Tue, 30 Nov 2010 15:00:26 +0000

Image of Recuva program

At one point in the life of computing, everyone has mistakenly deleted a file. Does that mean the files we delete are permanently gone for good, with no chance of ever seeing them again? Not necessarily.

There are ways to recover the deleted files. Sometimes the file is still in the Recycling Bin, in which that is easy to recover. When you “remove” a file from the Bin, it is still on your hard drive, just not accessible from the folders that you use while on the computer. Using a file recovery program will get back what you lost in no time and no worry at all. The best chances of recovering a file as with saving a life, is the sooner you get to it after you delete it the better.

Recuva is the best program out there for recovering lost or misplaced data. It is also free, and real easy to use as it gives you a wizard that guides you through the process while it does all the hard work behind the scenes. The maker is a trusted source of computer helpers, Piriform also made CCleaner and Defraggler, which are recommended programs to keep your computer running fast and smooth. What Recuva does is go into the place where all the “permanently” deleted files are, or free space on the hard drive, and brings them back to used space. The only catch is that if you do not get there in time, Windows 7 or your Operating System might have already written over the file it saw as free space, in which data recovery is impossible.

What often is the case is that you did not even delete the file but your hard drive was or computer was damaged in some way, making it hard for you to get all those music files from iTunes or the business contacts saved on the hard drive. This is where the data recovery comes in to save the day. The easiest way to describe the process of recovery is the use of a live cd, or bootable operating system that mounts the system drive and moves it to a backup disc.

Examples of physical recovery procedures are: removing a damaged PCB (printed circuit board) and replacing it with a matching PCB from a healthy drive, performing a live PCB swap (in which the System Area of the HDD is damaged on the target drive which is then instead read from the donor drive, the PCB then disconnected while still under power and transferred to the target drive), read/write head assembly with matching parts from a healthy drive, removing the hard disk platters from the original damaged drive and installing them into a healthy drive, and often a combination of all of these procedures. Some data recovery companies have procedures that are highly technical in nature and are not recommended for an untrained individual.

If you are faced with such a problem, you know who to call. The Geeks at Geek Choice: 1 800 433 5435. We can recover what is lost, and make sure you have an easy and stress free day by solving the problem for you.